Verizon ONLINE SERVICES stinks
Poor DSL service
Poor Customer Service
Poor Voice Recognition Software
Poorly implemented Call Director Software
I was TOO optimistic
I was partially fixed.
They managed to do the following (note this is my 15th ticket!)
1) moved my service to a CO (Centeral Office) -office run that did not have defective cable pairs
2) had the tech replace a 2 foot piece of wire (from outside verizon demarc to VERIZON inside demarc)
3) had my service in the CO terminated on a different piece of equipment, to ensure that equipment wasn't bad.
4) replaced my end user DSL modem.
What did this all do??
I was up, I finally had an good connection to their Central Office.
And So, I was up for 3 days, 17 hours and 42 minutes.
BUT I didn't have a DNS server
I checked (ping -t) their main DNS server, their Secondary one that was assigned.
I checked (ping -t) their SECOND main DNS server, their Secondary one that was assigned last week.
Today I had 57,900 packets lost (in a row)
Actually 5 minutes ago, I had 35 packets to the host delivered. Thus this message (I hope)...
When will we ever learn???
We Didn't start the fire.