Verizon ONLINE SERVICES stinks

Poor DSL service
Poor Customer Service
Poor Voice Recognition Software
Poorly implemented Call Director Software

I was TOO optimistic

I was partially fixed.
They managed to do the following (note this is my 15th ticket!)
1) moved my service to a CO (Centeral Office) -office run that did not have defective cable pairs
2) had the tech replace a 2 foot piece of wire (from outside verizon demarc to VERIZON inside demarc)
3) had my service in the CO terminated on a different piece of equipment, to ensure that equipment wasn't bad.
4) replaced my end user DSL modem.

What did this all do??

I was up, I finally had an good connection to their Central Office.
And So, I was up for 3 days, 17 hours and 42 minutes.

BUT I didn't have a DNS server

I checked (ping -t) their main DNS server, their Secondary one that was assigned.
I checked (ping -t) their SECOND main DNS server, their Secondary one that was assigned last week.

Today I had 57,900 packets lost (in a row)
Actually 5 minutes ago, I had 35 packets to the host delivered. Thus this message (I hope)...

SIGH

When will we ever learn???
We Didn't start the fire.
Markbnj